Frequently Asked Questions
ORDERS
Orders from the REvER store are shipped quickly. Please contact our customer service: support@rever.com within 1 hour of placing your order and we will do our best to accommodate your request to cancel your order. Please note that we cannot make cancellations for shipped orders.
REvER SPA makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email. You can check your order status via the email;
2. Sign into your REvER SPA account and click on "My Orders", all your orders and the current status of each order can be viewed.
If you experience any issues when checking your order status, please reach out to Customer Service: support@rever.com.
PAYMENTS
1. Which payment methods do you accept?
We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
Florasis does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
Orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.
Pay With Gift Card:You may enter the gift card number when you are checking out. The amount will be deducted from the gift card. If the payable balance is more than the balance on the gift card, you may select other payment methods to pay for the remaining amount.If an order is paid by a gift card and a refund was requested, the portion paid by the gift card will be returned to the gift card.
Pay With Discount/Event Coupons:To use your Gift Card or Discount/Event Coupons, simply check the applicable box during the checkout process on rever.com.
Kindly note normally coupons have an expiration date and minimum order amount restrictions. It depends on special circumstances when coupons were earned. No restrictions on the application of a Gift Card.
CATEGORY
We have stock both in China and US.
We will choose stock in US firstly. If some products are so popular and stock in US is not enough, stock in China will be alternative.
Please refer to the link below to check if we ship to your country:
We usually dispatch item(s) within 1-2 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek for your understanding and patience.
We dispatch orders quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out, because the freight cannot be recalculated and collected.
